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01782 848 627

Frequently Asked Questions...

Please find below a list of Frequently asked questions here at Afford in Stoke-on-Trent. Select a question to see our answer...

What do your car rental charges include?
Afford rent a car quoted hire rates include V.A.T and FULL INSURANCE with NO EXCESS, collision damage waiver and mileage. We are probably the only car and van hire company in Cheshire and North Staffordshire to offer fully inclusive rates with NO DEPOSIT, the quoted price is what you will pay!!
What do your car rental charges not include?
Our prices are fully inclusive, meaning no nasty surprises for the customer.
What are your opening times?
All branches are open Monday to Friday 8.30am to 5.45pm and Saturday 8.30am to 5.00pm. Fenton is open on Sundays from 9.00am to 5.00pm. Crewe and Stafford are closed on Sundays.
What documentation do I need when picking up my rental vehicle?
You MUST bring a valid, current, full driving licence for each intended driver, remember the driving licence must be valid for driving in the UK. You also need to bring 2 forms of id verifying your current address such as utility bill or bank statement.
I have driving licence endorsements, can I still hire a vehicle?
Yes you can still hire a car under 6 points on your license. If you have more than 6 points on your licence, we may still be able to hire to you, however you will need to contact us to discuss your endorsements. Our insurers may refuse to provide cover for certain endorsements.
Can I take the car hire from the UK to Europe or overseas?
You can take our vehicles to the continent but you need to ring the Afford offices for a quote.If however you are flying and require a vehicle for travel aboard we can book a car through our partners Sixt via the website.
What if I hold an International Driving License?
If you hold an International Driving License, please call the office on 01782 848 627 to check if your license meets our insurance requirements.
Can I guarantee a particular make or type of car hire vehicle?
The vehicles illustrated within this website are for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost). We will, however, try and accommodate any request for specific vehicles you ask for.
What type of promotions do you run?
We run a variety of promotions throughout the year, there is a standard 5% discount for booking online; remember to check back often as these discounts could be up-to 20%! Check out our special offers page. Also special offers and discounts for our Facebook friends! Don't forget to 'like' our page!
What should I do if my rental vehicle breaks down?
All the vehicles on the fleet are regularly serviced and checked before each new rental, therefore, breakdowns are rare. However, each vehicle is fully covered for breakdown assistance, please contact our 24 hour emergency contact number (01782 848627), our on-call staff will be happy to help in any way they can.
What if I need to change or cancel my rental reservation?
Please provide us with 24 hours notice if you need to change or amend your booking.